Shipping policy

Last updated: 13 November 2026

Where we ship

We only ship to mainland Portugal. For now we do not ship to the Azores, Madeira or outside Portugal.

How we ship

Orders are sent with CTT (Portuguese post) or a courier once payment is confirmed. In some cases we can arrange hand delivery. When your order ships we email you the tracking number.

Delivery times

Orders ship within 2 working days of payment confirmation. CTT usually delivers in 1 to 3 working days on the mainland. If there is a delay we will email you. If your order is not delivered within 30 days you may cancel and we refund everything you paid.

Shipping costs

Shipping depends on the destination and the number of boxes. It is always stated in our reply to your request, before you pay.

Delivery to adults only

The sale of alcoholic drinks to anyone under 18 is prohibited. Proof of age may be requested on delivery. If no adult is present, the order will not be delivered.

Broken bottles or damaged parcels

Please check the box when it arrives. If any bottles are broken or damaged, write to reclamacoes@davelawines.pt within 48 hours, with your order number and photos of the box and the bottles. We reply with a case number (for example, R-0001) and either resend the bottles free of charge or refund their value, as you prefer.