Returns and refunds policy

Last updated: 13 November 2026

Right of withdrawal

Under Portuguese Decree-Law 24/2014 of 14 February, you may withdraw from your purchase within 14 days of the day you receive your order, without giving a reason. To do so, send us a clear statement to encomendas@davelawines.pt, for example using the form below.

Returning the bottles

Return the bottles within 14 days of telling us you are withdrawing, unopened and in the original box, to the address in the form. Opening a bottle goes beyond what is needed to inspect the product and may reduce the refund. Return costs are paid by the customer.

Refund

We refund all payments received, including the original shipping cost, within 14 days of the day you tell us you are withdrawing. We refund by the same means you used to pay: MB WAY to the same number, or bank transfer to the account the payment came from. We may wait until we receive the bottles before refunding.

Faulty wine

You have the legal guarantee of conformity under Portuguese Decree-Law 84/2021. If a wine is faulty, for example a faulty cork, write to reclamacoes@davelawines.pt with your order number and a photo. We replace the bottle or refund it. For bottles broken in transit, see the Shipping policy.

Withdrawal form

To Clever Opportunity, Lda, Avenida Fernão de Magalhães, Lote 83, Apt. 1.1, 3830-749 Gafanha da Nazaré, Portugal, encomendas@davelawines.pt:

I hereby give notice that I withdraw from my contract for the sale of the following goods: ____________
Order no. ________, ordered on ________, received on ________
Name: ____________
Address: ____________
Date: ________